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Assistant Operations Manager



Department:              Sip @ Sea On Board Operations

Reports to:               Operations Manager

Date:                        2020 Season

Job Location:           On the CAT (Ferry) located at Bay Ferries Terminal (58 Water Street)

# of Positions:          1 Full Time & 1 Part Time




As a member of our supervisor system, the Assistant Operation Manager is responsible for on board operations area in collaboration with team members throughout the 2020 Season.


Supervise, co-ordinate, and schedule the activities of staff that prepare, portion, and serve food and beverages

Maintain optimal customer service supervision practices and leading by example.

Implement activities which help to meet daily sales goals

Daily operation of cash register and accounting of cashier float and closing functions;

Train staff in job duties, and sanitation and food safe practices

Oversee rotation of food and beverage is completed daily;

Supervise the bar and food assembly inside the mid galley.

Assist the manager with receiving of morning resupplying orders from the ferry terminal stockroom

Supervise food service operations during breakfast, lunch and supper to ensure optimal and efficient customer service.

Temperature logging of all refrigerators and freezers

Supervise the resupplying and rotating inventories when new products are loaded daily;

Ensure coffee and supplies are renewed daily and on time;

Daily monitoring and directing of opening and closing procedures for the Mid Food Service area

Assist with troubleshooting any problems that arise and directing day to day problems, including personal problems;

Always act in the best interest of the company with regard to minimising costs and maximising revenue in collaboration with the Operations Manager;

All machines and equipment must be kept in good repair.Supervise instruction and handling of equipment for new team members.

Regular inspections on the conditions of equipment and follow up action if equipment is in need of repair, replacement or service;

Assist with ensuring all waste is tracked, documented and communicated to the onboard manager with the appropriate forms;

Participate with two way line of communication and suggestions from management and staff;

Assist with correct disciplinary policies and procedures in regards to monitoring and giving of feedback to the manager and the staff being disciplined;

Follow up on disciplinary criteria’s for staff being implemented;

Responsible for daily verbal and when relevant written reporting of Mid Food Services is required;

Be aware and follow security/fire/safety according to Ship’s rules and regulations.

Ensure staff schedules are being followed successfully




Completion of food service administration, hotel or restaurant management

Food service sector and supervision experience preferred

Previous supervisory experience onboard a ship is preferred

Candidate must be aware of supervisory functions and have the ability to communicate with all team members and passengers;

Knowledge of food & beverages products is preferred

Knowledge of POS, Microsoft Word, Excel and operating IPads

Smart Serve or responsible beverage service certification

Food Safe Certification

WHMIS certification

Knowledge of interpersonal and written communication skills




Commit to work the entire season

The work environment consists of supervising Café, Food Services, Bar & Gift Shop operations on a Ship travelling from Yarmouth, Nova Scotia, Canada and Bar Harbor, Maine, United States.

Adhering to dress code policies

This job requires lifting up to 50 pounds or more;

Ability to walk, stand for extended periods of time, lift, bend, rotate, ascending and descending stairwells, and moving supplies throughout the on board operations

Take direction from management or immediate supervisor

On Sail days to possess direct access to your Active Canadian Passport at all schedule shifts




Active Canadian Passport

Be fluent in English.

Take direction from management or immediate supervisor

Clear Criminal Record Check

Clear Driving Record Check

Attach References to Resume (Previous Employer’s Preferred)

Forward resume by email to:



The incumbent must maintain the confidentiality of all company and customer information and must not discuss such matters outside of Sip at Sea.   Tact and discretion must be used in all dealings with all customers and potential customers to maintain a positive image of Sip at Sea.

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